Warranty Policy | Craft Homz

1-Year Product Warranty

Every Craft Homz product is covered by a limited warranty against manufacturing defects. We stand behind the quality of our furniture — if something's wrong on our end, we'll make it right.

🛡️ Valid from Date of Delivery

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Warranty Duration by Product Type

Warranty coverage begins on the date of delivery and varies by product category:

🛏️ 1 Year Bedroom Sets & Beds Frames, headboards, wardrobes

🛋️ 1 Year Sofas & Upholstered Frame & structural defects

🪑 1 Year Dining & Chairs Joints, legs & construction

📺 1 Year TV Units & Storage Structure & hinges

📌 Warranty coverage begins from the date of delivery, not the date of purchase. Keep your delivery receipt or order confirmation as proof of warranty start date.

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What's Covered & What's Not

✅ Covered by Warranty

✅Structural defects in the frame, legs, or joints due to manufacturing.

✅Warping, cracking, or splitting of wood caused by a manufacturing defect.

✅Faulty hinges, handles, drawer slides, or fittings supplied with the product.

✅Significant colour inconsistency or finish defect present at the time of delivery.

✅Foam or cushion collapse due to a manufacturing fault (not normal wear).

✅Damage caused during delivery by our team, when reported within 48 hours.

❌ Not Covered by Warranty

❌Damage caused by misuse, accidents, or improper handling after delivery.

❌Incorrect self-assembly or assembly not performed by our team.

❌Normal wear and tear, scratches, or fading from regular daily use.

❌Damage from exposure to water, sunlight, heat, or harsh cleaning chemicals.

❌Colour variations between online photos and the delivered product (natural material variation).

❌Custom orders with defects resulting from dimensions or specifications provided by the customer.

⚠️ Warranty is void if the product has been modified, repaired by an unauthorised party, or if damage was caused by negligence after delivery.

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How to Make a Warranty Claim

Making a warranty claim is simple. Follow these steps:

Contact Our Team Reach out via WhatsApp (+201099104377) or email (warranty@crafthomz.com) and describe the issue clearly.

Send Photos of the Defect Provide clear photos showing the defect from multiple angles. Include a photo of the full product and a close-up of the affected area.

Provide Your Order Details Share your order number or the name used at purchase and the date of delivery. This helps us locate your record quickly.

Assessment & Resolution Our team will review your claim within 2–3 business days and contact you with the resolution — whether that's repair, replacement, or a suitable alternative.

✅ For delivery damage, report within 48 hours of receiving your order. Claims submitted after this window may not be accepted for delivery-related issues.

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Warranty Resolution Options

Once a valid warranty claim is approved, we will offer one of the following resolutions at our discretion:

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RepairWe send a technician to repair the defect at your location at no charge — this is our preferred option for minor structural issues.
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Replacement of PartWe replace the defective component (e.g., a hinge, drawer, cushion insert) without replacing the entire unit.
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Full Product ReplacementFor major structural defects that cannot be repaired, we will replace the product with an identical or equivalent item.

💡 Refunds are not provided as a warranty remedy. The warranty covers repair or replacement only. For returns and refunds outside of warranty, please refer to our Refund & Returns Policy.

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Custom Orders & Warranty

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Manufacturing Defects CoveredCustom-made furniture is covered against structural manufacturing defects for 1 year from delivery — the same as standard products.
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Customer Measurements ResponsibilityIf a custom piece does not fit your space due to incorrect dimensions provided by the customer, this does not fall under warranty. Always verify your measurements before confirming a custom order.
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Colour & Finish VariationsMinor variations between samples shown and the delivered product are not covered — these are inherent to natural and manufactured materials and are not manufacturing defects.

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Important Notes

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Keep Your Order ConfirmationYour order confirmation or delivery receipt is your proof of purchase. Always keep a copy to support any future warranty claim.
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Document on DeliveryWe strongly recommend photographing all items immediately after delivery before our team leaves, to document the product's original condition.
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Indoor Use OnlyAll Craft Homz products are designed for indoor residential use only. Damage caused by outdoor exposure, humidity, or commercial use voids the warranty.
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Follow Care InstructionsDamage caused by failure to follow our care and maintenance guidelines is not covered. Please refer to the Product Care instructions included with your purchase.
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Unauthorised Repairs Void WarrantyAny attempt to repair a product by a third party without prior approval from Craft Homz will void the warranty immediately.