Refund & Returns Policy
Refund & Returns Policy
We want you to love your Craft Homz purchase. If something isn't right, we're here to help. Please read this policy carefully so you know exactly what to expect.
↩️ 14-Day Return Window14 DaysReturn window from delivery
7–14 DaysRefund processing time
Original PackagingRequired for all returns
Same MethodRefund via original payment
48 HoursReport delivery damage
Return Eligibility
We accept returns within 14 days of delivery, provided the following conditions are met.
✅ Eligible for Return
✅Product is unused, unassembled, and in original condition.
✅All original packaging, accessories, and documentation are intact.
✅Return requested within 14 days of delivery date.
✅Manufacturing defect or damage found at delivery (reported within 48 hours).
✅Wrong item delivered — differs from what was ordered.
✅Significant undisclosed defect not visible in product photos.
❌ Not Eligible for Return
❌Product has been assembled, used, or shows signs of wear.
❌Original packaging is damaged, discarded, or incomplete.
❌Return requested more than 14 days after delivery.
❌Custom or made-to-order items (except documented manufacturing defects).
❌Damage from misuse, incorrect assembly, or customer negligence.
❌Minor colour variation between online photos and delivered product.
⚠️Items that do not meet the above conditions will be rejected upon inspection and returned to the customer. Do not discard packaging until you are satisfied with your purchase.
How to Initiate a Return
Follow these steps. Do not send items back before receiving confirmation from our team.
1
Contact Us Within 14 Days of DeliveryWhatsApp (+201099104377) or email (support@crafthomz.com) with your order number, the item(s) to return, and your reason.
2
Send Supporting PhotosClear photos of the item in its current condition, the packaging, and any defect. This speeds up eligibility assessment.
3
Await Approval (2–3 Business Days)Our team will review and notify you of approval. Do not ship or schedule a pick-up before receiving approval.
4
Arrange CollectionWe will coordinate pick-up from your address. Ensure the item is securely repackaged in original packaging before collection.
5
Inspection & RefundOnce received and inspected, your refund will be processed within 7–14 business days to your original payment method.
💡For delivery damage, contact us within 48 hours of delivery with photos. Claims after 48 hours may not be accepted.
Refund Methods & Timeline
Refunds are issued via the same payment method used for the original purchase:
- 💳Credit / Debit CardRefunded to your original card within 7–14 business days, depending on your bank.
- 📱Vodafone Cash / InstaPayRefunded to the same number or account within 3–7 business days.
- 💵Cash on DeliveryRefunded via bank transfer or InstaPay within 7–10 business days after return inspection.
- 🏦Bank TransferRefunded to the originating account within 7–14 business days.
Day 0Return request submitted
2–3 DaysRequest reviewed & approved
3–5 DaysItem collected & inspected
7–14 DaysRefund issued
📌Refund timelines begin from the day the returned item is received and inspected — not from the day of the return request.
Order Cancellations
- ✅Before Processing BeginsCancel at no charge any time before production or dispatch. Contact us immediately via WhatsApp.
- ⚠️After Processing Has StartedCancellation may not be possible once production or dispatch begins. Contact us urgently — we'll do our best.
- ❌Custom OrdersCannot be cancelled after specifications are confirmed, as production begins immediately.
- 💳Instalment OrdersSubject to your bank's terms. Contact your bank and our team simultaneously.
📞The sooner you contact us, the more likely we can help. WhatsApp is the fastest way to reach us: +201099104377
Important Notes
- 📸Photograph on DeliveryAlways photograph items immediately upon delivery before our team leaves — this protects you in any dispute.
- 📦Keep Original PackagingDo not discard packaging until fully satisfied. Original packaging is required for all returns.
- 🔧Do Not Attempt RepairsDo not attempt to repair a defective item — this voids your return and warranty rights. Contact us immediately.
- 🏠Return CostsReturn collection costs are borne by the customer unless the return is due to a manufacturing defect, delivery damage, or a wrong item sent by us.
- ⚖️Final Inspection DecisionAll refunds are subject to physical inspection. If the item's condition doesn't match what was reported, the return may be refused.
Need to return something?Contact us on WhatsApp — we'll guide you through the process step by step.
💬 Start a Return
