Privacy Policy | Craft Homz

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Your Privacy Matters to Us

At Craft Homz, we are committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, and how we keep it safe.

Last Updated: July 24, 2024

Table of Contents

1 Information We Collect 2 How We Use Your Information 3 Sharing Your Information 4 Cookies & Tracking 5 Data Security 6 Your Privacy Rights 7 Data Retention 8 Third-Party Links 9 Children's Privacy 10 Policy Updates 11 Contact Us

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1. Information We Collect

We collect information to provide you with a smooth and personalised shopping experience.

Information You Provide Directly

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Account DetailsName, email address, phone number, and delivery address when you register or place an order.
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Payment InformationDetails required to process your payment, such as credit/debit card information. Payment data is handled securely and never stored on our servers.
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Order DetailsInformation about the products you browse, add to your wishlist, or purchase.

Information Collected Automatically

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Device InformationIP address, browser type, and operating system used when accessing our website.
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Usage DataPages you visit, time spent on each page, and how you interact with our platform.
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CookiesSmall data files stored on your device to remember your preferences, items in your cart, and to help us analyse website performance.

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2. How We Use Your Information

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Order FulfilmentProcessing, packing, and delivering your orders accurately and on time.
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Customer SupportResponding to your enquiries, complaints, and feedback through WhatsApp, email, or phone.
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Marketing CommunicationsSending you promotional offers, new arrivals, and updates — only with your consent. You can opt out at any time.
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Website ImprovementAnalysing user behaviour to improve our platform, product listings, and shopping experience.
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Fraud PreventionDetecting and preventing unauthorised or fraudulent activity on our platform.

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3. Sharing Your Information

We do not sell or rent your personal data to any third party. We only share your information in the following limited circumstances:

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Service ProvidersThird-party logistics companies, payment processors, and IT service providers who help us fulfil your orders. These parties are bound by strict confidentiality agreements.
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Legal AuthoritiesWhen required by Egyptian law or a valid court order to disclose information to protect our legal rights.
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Business TransfersIn the event of a merger, acquisition, or sale of company assets, your data may be transferred to the new entity under the same privacy protections.

✅ We will never share your personal data for advertising purposes without your explicit consent.

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4. Cookies & Tracking Technologies

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What Are Cookies?Cookies are small text files stored on your device when you visit our website. They help us recognise you and remember your preferences.
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How We Use ThemSaving items in your cart and wishlist, remembering your language preference, and analysing which pages perform best.
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Managing CookiesYou can adjust your browser settings to refuse cookies or delete existing ones at any time. Note that disabling cookies may affect some website features.

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5. Data Security

We take the security of your personal data seriously and implement the following measures:

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Encrypted TransactionsAll payment transactions are processed over secure, encrypted connections (SSL/TLS).
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Restricted AccessOnly authorised personnel have access to personal data, and only when necessary to perform their job.
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Regular MonitoringWe regularly monitor our systems for potential vulnerabilities and security breaches.

⚠️ No system is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential. Contact us immediately if you suspect unauthorised access to your account.

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6. Your Privacy Rights

You have the following rights regarding your personal data:

👁️ Access & Update View and update your personal information through your account settings at any time.

📧 Opt-Out of Marketing Unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any email we send.

🗑️ Data Deletion Request permanent deletion of your personal data by contacting us directly. We will process your request within a reasonable timeframe.

🌍 International Rights Users in the EU (GDPR) or California (CCPA) may have additional rights including data portability and the right to object to certain data uses.

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7. Data Retention

We retain your personal information only for as long as necessary to:

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Fulfil your orders and provide after-sales support within the warranty period.
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Comply with applicable Egyptian legal and tax requirements.
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Resolve disputes, enforce our policies, and prevent fraud.

🗑️ Once your data is no longer needed for any of the above purposes, it will be securely and permanently deleted from our systems.

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8. Third-Party Links

Our website may contain links to third-party websites or social media platforms (such as Facebook, Instagram, or WhatsApp). These platforms operate independently and have their own privacy policies.

💡 Craft Homz is not responsible for the privacy practices or content of any external websites. We encourage you to review their policies before submitting any personal information.

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9. Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18.

If you believe we have inadvertently collected data from a minor, please contact us immediately at support@crafthomz.com and we will promptly delete it.

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10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. All updates will be posted on this page with a revised "Last Updated" date.

📌 Your continued use of Craft Homz after any updates are published constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

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